Is there a server problem?

[tiskone]

Re: Is there a server problem?

is possible that i had not to use 10 Euros discount?
so i will wait up to tomorrow if you took five days for work!
thanks for now!

[rinaldi1]

Re: Is there a server problem?

is possible that i had not to use 10 Euros discount?
so i will wait up to tomorrow if you took five days for work!
thanks for now!

I used the 10 Euros discount code and my receipt shows 22 Euros but 32 Euros was taken from my a/c.

[Archmage]

Re: Is there a server problem?

Sorry if I am missing something glaringly obvious (It wouldn't be the first time!), but how can I become a premium member?
Please, could someone tell me?

[Mobley3]

Re: Is there a server problem?

Sorry if I am missing something glaringly obvious (It wouldn't be the first time!), but how can I become a premium member?
Please, could someone tell me?

Unfortunately the Premium Server section is only open to existing members for renewal at this time, there does not seem to be any new memberships being offered at the moment, hopefully this will change in the near future.

Regards Mobley3

[Satphoenix]

Re: Is there a server problem?

Unfortunately the Premium Server section is only open to existing members...

Look here, the same theme:

http://www.satlover.eu/forum/site-bugs-account-issues-and-suggestions/50943-subforums.html

A question of time...

[Archmage]

Re: Is there a server problem?

I hope it is soon too.
I feel it is important to support a resource like this with plenty of great people able to help newcomers.

[malpreso]

Re: Is there a server problem?

I have the same problem, I have a subscription with recurring payment.
The first month's okay, despite the payment in October took place regularly because I received an invoice, my lines are out of service, I opened a ticket and I sent an email but got no answer.
Malpreso.

[rinaldi1]

Re: Is there a server problem?

I have the same problem, I have a subscription with recurring payment.
The first month's okay, despite the payment in October took place regularly because I received an invoice, my lines are out of service, I opened a ticket and I sent an email but got no answer.
Malpreso.

Under the old system monthly subs were not recurring, are they now? Is it possible you received an invoice for payment but payment hasn't been taken because sub isn't recurring?

[si_]

Re: Is there a server problem?

I have definitely paid and have both a paid confirmation from World Wide and a Paypal confirmation that the money has been transferred but still no active lines. What I can't understand is why Satlover isn't replying to emails. I have been a premium member for a long time and he has always responded to emails within a day or so.

Perhaps one of the moderators could let him know that there is a problem?

Thanks

I have also checked on the World Wide portal and it says my subscription is "active" and next renewal is due 12/11/13. The problem is with activating the lines

[Jobba786]

Re: Is there a server problem?

I have definitely paid and have both a paid confirmation from World Wide and a Paypal confirmation that the money has been transferred but still no active lines. What I can't understand is why Satlover isn't replying to emails. I have been a premium member for a long time and he has always responded to emails within a day or so.

Perhaps one of the moderators could let him know that there is a problem?

Thanks

I have also checked on the World Wide portal and it says my subscription is "active" and next renewal is due 12/11/13. The problem is with activating the lines

Same problem, but my subscription says "pending". Money has been charged from paypal account. Have tried to contact them several days ago and still no response. I hope it will be ok within few days.

-Jon Birger

[rinaldi1]

Re: Is there a server problem?

I have definitely paid and have both a paid confirmation from World Wide and a Paypal confirmation that the money has been transferred but still no active lines. What I can't understand is why Satlover isn't replying to emails. I have been a premium member for a long time and he has always responded to emails within a day or so.

Perhaps one of the moderators could let him know that there is a problem?

Thanks

I have also checked on the World Wide portal and it says my subscription is "active" and next renewal is due 12/11/13. The problem is with activating the lines

Hopefully you'll be connected soon. As far as Satlover not responding to e-mails is concerned, I have tried too as well as pms, but all seem to fall on deaf ears (or blind eyes more appropriately!!)...not good enough really.

[malpreso]

Re: Is there a server problem?

For rinaldi1.

I meant the recurring payment, that is, automatically, every month.
For the invoice I did a copy paste from the site, my premium account is active, but in fact it is not.
Malpreso.

Other Services - Premium Account
Status
Active
Registration Date
12/09/2013
First Payment Amount
€12.00 EUR
Recurring Amount
€12.00 EUR
Next Due Date
12/11/2013
Billing Cycle
Monthly

[rinaldi1]

Re: Is there a server problem?

In that case all you can do is send them another ticket and wait for a response...........don't hold your breath though

[Benzine]

Re: Is there a server problem?

Premium server was great up until the last couple of months. I will cancel my payments
before next one is due if not sorted soon. Maybe time to look elsewhere.

Benzine

[tiskone]

Re: Is there a server problem?

At this point i think that i have lost my money
Thank you satlover..